February 2022 - Present

E-learning Specialist

• Led the research, analysis, selection, and implementation of the learning management system for national corporate and franchise employees, resulting in a ~40% cost savings.

• Lead the analysis, design, development, implementation, and evaluation of reimagined new employee orientation, trainer certification, and new hire training.

• Establish training metrics to measure completion rates, engagement, learner satisfaction, and impact on employee retention.

• Manage the learning management system for the US corporate and franchise locations.

• Develop engaging, active learning courses using adult learning principles and authoring tools like Articulate 360 (Storyline, Rise).

• Create storyboards and videos using Vyond and Adobe Creative Suite.

• Lead train-the-trainer sessions during deployment and implementation of training.

April 2020 - January 2022

Training Specialist (Instructional Designer)

• Led and managed a training content development launch for a leading healthcare benefits client achieving new hire target goals of 95% average quality assurance in 30 days

• Led reimagined content project for a large retail client with measurable results, increasing retention by 31% and meeting new hire 30 and 60-day KPI goals

• Led a program-wide performance initiative for a national non-profit client resulting in 49% increased conversion rates

• Led a project management software initiative that streamlined processes, facilitated collaboration, and improved team productivity

• Managed multiple client training programs and projects concurrently

• Managed groups of developers to meet project productivity and timeline objectives

• Build client, stakeholder, and SME relationships through effective and timely communication

• Collaborated with client and cross-functional departments to analyze, design, develop, implement, and evaluate instructional deliverables

• Develop, mentor, and coach developers through constructive feedback

• Conduct training needs, learner, and task analysis to provide impactful solutions to training and operations departments

• Use the Backward Design framework and Bloom's Taxonomy to craft instructional goals, objectives, and evaluation criterion

• Design synchronous, asynchronous, and blended e-learning curricula using ADDIE or SAM (agile) models

• Create course maps and design documents incorporating learning theories, adult learning strategies, and active learning techniques

• Conduct evaluations to improve learner experience and outcomes

• Present training proposals and evaluations to stakeholders

August 2018 - April 2020

Training Facilitator, Content Developer

• Develop eLearning courses using Adobe Creative Suite and Articulate Storyline, meeting project objectives and client deadlines

• Review, analyze, edit, or design course materials and job aids

• Convert PowerPoint presentations into eLearning courses

• Develop, coordinate, and facilitate program-wide training

• Streamline essential communications related to training, system updates, and procedural changes

• Perform quality assurance evaluations for calls, emails, and whitemail

• Handle escalated and complex production items